Refund Policy

Merchandise — exchanges & refunds

If an item arrives defective, damaged, or different from what you ordered, contact us within 7 days of delivery and we'll arrange a free exchange or a full refund, your choice. Items must be unworn, unwashed, and with tags attached.

We don't offer refunds or exchanges for a change of mind on worn items, for hygiene reasons. If you'd like a different size before wearing an item, contact us within 7 days of delivery and we'll do our best to help.

Online coaching — refunds

If you paid for an online coaching package and haven't started your first session yet, you can request a full refund at any time before that first session. Once your first session has taken place, the package is non-refundable, though we may make exceptions at our discretion for genuine extenuating circumstances.

One-on-one coaching

One-on-one coaching isn't purchased through the site, so this policy doesn't set fixed terms for it — payment and refund terms for one-on-one coaching are agreed directly with you when it's arranged.

Pay-on-delivery / pay-in-cash orders

If you're not available to receive a pay-on-delivery order, or you decline it on arrival, the order is simply cancelled — you're never charged.

How to request a refund or exchange

Email warmz.aesthetics@gmail.com with your order number and the reason for your request, and we'll guide you through the next steps.

Processing time

Once a refund is approved, we process it back to your original payment method within 7 business days. How long it takes to show up after that depends on your bank or mobile money provider.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top always reflects the current version.